Order Cancellation Policy

1. Introduction
1.1 These terms and conditions shall govern your use of our website, with specific reference to cancellation of orders placed on www.gemsstar.com .
1.2 By using our website, you accept these order cancellation terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not purchase good using our website.
1.3 You must be at least 18 years of age to use our website; and by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.
1.4 Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our Privacy Policy.
1.5 Gemsstar Jewelers (www.gemsstar.com) retains the right to change/ amend/ update this policy without notice or written communication. All changes will reflect on our website.
2. Cancellation
2.1 Once a product is shipped to the recipient (is handed over to the courier company by us), and/or you receive the product, the order cannot be cancelled under any circumstances. Please be advised that some orders are shipped almost immediately.
2.2 If you wish to cancel an order prior to shipping, please intimate our representatives via telephone by calling +91-22-2646-9109 or by writing to us at gemsstar37@gmail.com . Please note: If you cancel an order before the product(s) has been shipped to you, kindly contact us via e-mail at gemsstar37@gmail.com and we will provide you with further instructions. We do NOT offer Cash On Delivery, hence refunds cannot be claimed against Cash On Delivery in any instance. Exchanges for cash / cheque / currency / bank transfer / any other monetary form will NOT be entertained under ANY circumstance. The right to accept or refuse returned order/s lies at the sole discretion of Gemsstar Jewelers (www.gemsstar.com) and its representatives. To complete your return, we require a receipt or proof of purchase. Kindly read our Cancellation Policy carefully prior to purchasing any product(s) via our website.